Support2015-11-24T19:07:25+01:00

FAQ

Can I speak to someone personally?2018-04-12T16:02:50+01:00

Of course. You are always welcome to our jewelry store and studio on Thursdays, Fridays and Saturdays. You can also reach us by telephone (+32478572526) on working days, or send us an email. We will answer your question about our composite jewelry, customization, collaborations etc. as soon as possible

Can I meet jewelry designer Lien Hereijgers?2018-04-12T11:17:43+01:00

It is very likely that you will meet Lien in our jewelry store and studio in Deurne, Antwerp. She is also present at the fashion and design fairs in which we participate.

Where is the jewelry made?2018-04-12T12:23:40+01:00

All jewelry by Lien Hereijgers is handmade and produced locally. The composite jewels are made by hand in our own studio in Deurne, near Antwerp. The jewelry is also sanded and polished in the studio.

What is a composite?2018-04-12T12:22:03+01:00

A composite is always made up of two or more constituent materials. The composite jewelry by Lien Hereijgers is made from miniscule parts of granite or quartz grains that are combined with synthetic resin in a unique process. The result looks very similar to natural stones like marble but because the composite is synthetic, the jewelry feels very light and nice to wear.

What does a layer of plated rose gold or yellow gold mean?2018-04-12T12:21:34+01:00

The composite jewelry in brass is always rhodium-plated and/or covered with a layer of plated rose gold or yellow gold of three or five microns thick. To give brass a gold or silver appearance, it is always covered with a layer.

Is brass as strong as silver?2018-04-12T12:20:40+01:00

Certainly. Brass is even harder than silver. When the plated layer wears off you even have less difference in color.

Some jewels are made in rhodinized brass. What does that mean?2018-04-12T12:20:07+01:00

The core of some of the jewelry by Lien Hereijgers is made of brass, a yellow copper. The brass is always covered with a layer of rhodium, which is a silver-colored metal. The process is similar to gilding/plating, but instead of rose gold or gold, we use rhodium.

Rhodination is a technique that has been around for a long time and is mostly used with white gold jewelry. In comparison to silver, rhodium does not oxidize and therefore does not turn black.

How long do I have to wait for my jewelry?2018-04-12T12:28:12+01:00

Processing time:

  • Is the ordered composite jewel in stock? Then it only takes 1 to 3 working days after payment to process your order.

Delivery time:

  • Orders within Belgium: the order will reach you 1 day after the processing time.
  • Orders within Europe: on average the order will reach you within 4 working days after the processing time.
  • Worldwide: depends on the destination. Contact us for the exact delivery time.
Can I track my shipment?2018-04-12T12:28:31+01:00

In your account in our online shop, you can monitor the status of your order in real time. You will also receive a track & trace code by email to follow your package.

How much are the shipping costs?2018-04-12T12:28:53+01:00

The shipping costs always include postage, a jewelry box and track & trace code:

  • Belgium: 6 euros (home delivery) or 4 euros (Bpost collection point)
  • The Netherlands and Germany: 9 euros
  • Rest of Europe: from 13 euros (only on request)

Orders are always sent with a track & trace code. You will receive the code via email as soon as your jewelry has been dispatched. Of course, these costs are only paid once per order. If you want to return one or more items of jewelry from your order, then you are responsible for the shipping costs of the jewelry you want to return.

Lien Hereijgers’ maintenance service2018-04-12T12:11:52+01:00

Of course, we want you to enjoy your jewelry for as long as possible. That is why we offer you the following solutions:

  • Cleaning: the greyness disappears and your jewelry will shine again.
  • Polishing: can remove scratches.
  • Replating: various items of jewelry by Lien Hereijgers are made in rhodinized brass, plated with a layer of (sterling) silver, rose gold or gold. Despite the high quality of this technique, the plated layer can become thinner due to wear and the core material can even become visible on the surface.
  • Repair: if a necklace or other piece of jewelry breaks, we can repair it.

Except for replating, the above options are free in most cases. You only have to take the shipping costs into account.

At Lien Hereijgers, we strive a sustainable approach to design, creation and the relationship with our customers. That is why we always ask you to send photos so that we can make a correct assessment of the necessary repairs and can communicate possible costs in advance. That way everything is always clear to everyone.

Does composite jewelry require special maintenance?2018-04-12T12:12:19+01:00

Taking good care of your Lien Hereijgers jewelry is simple:

  • When you are not wearing your jewelry, store it well. It is preferable to keep it in a closed box.
  • Do not store your jewelry in direct sunlight or in a humid environment, such as a bathroom.
  • Avoid contact with water. If you are you planning on washing the dishes or taking a relaxing shower or bath, then always remove your jewelry.
  • Remove emerging stains with a silver polishing cloth and your jewelry will look shiny and new again. If this doesn’t help, you can always contact us to replate your jewelry with a layer of (sterling) silver, rose gold or gold.
  • Cherish your jewelry and take care of it so you can enjoy it for longer.

Various composite jewels by Lien Hereijgers are made in rhodinized brass, plated with a layer of (sterling) silver, rose gold or gold. Despite the high quality of this technique, the plated layer can become thinner due to wear and the core material can even become visible on the surface.

Where is the jewelry made?2018-04-12T12:14:24+01:00

All jewelry by Lien Hereijgers is handmade and produced locally. The composite jewels are made by hand in our own studio in Deurne, near Antwerp. The jewelry is also sanded and polished in the studio.

 

Where is the jewelry made?2018-04-12T12:14:52+01:00

All jewelry by Lien Hereijgers is handmade and produced locally. The composite jewels are made by hand in our own studio in Deurne, near Antwerp. The jewelry is also sanded and polished in the studio.

How good is the quality of the jewelry?2018-04-12T12:19:25+01:00

We design our jewelry down to the smallest detail. Jewelry designer Lien Hereijgers has an eye for quality materials and precise finishes, and constantly strives for high-quality jewelry that can be cherished for a long time. Therefore, the composite jewelry always consists of (sterling) silver or rhodinized brass with a layer of plated (sterling) silver, rose gold or gold.

 

I forgot my password2018-04-12T13:37:05+01:00

It happens to the best of us: you have forgotten your password. No worries. Click on ‘my account’ top right in our online shop, and then ‘forgot password’. Enter your email address and you will quickly receive an email to set a new password.

Do I have to register?2018-04-12T13:37:33+01:00

No. You can also place an order as a guest, but registering does offer many advantages:

  • With each subsequent order, you can simply log in with your email address and password. This saves you time because your data is already filled in. Of course, you can always change your data.
  • When you log in to Lien Hereijgers’ online shop you can follow your order. This way you can see in real-time whether your jewelry has already been dispatched and you can easily request a return.
Can I return an item of jewelry bought with a gift voucher?2018-04-12T12:06:10+01:00

Jewelry purchased with a gift voucher can be exchanged for a different size or item. Exchange for a different size is based on availability; the shipment is free. Be aware you have to pay import duties and taxes if purchasing from outside the European Union. When an exchange is not possible, you will receive a voucher for the amount of the used gift voucher.

What should I do if I receive a piece of jewelry that is defective or has been damaged in transit?2018-04-12T12:06:43+01:00

Contact us immediately by sending an email to info@lienhereijgers.be and clearly state the problem. Be sure to add a photo of the detail that is broken. You will receive a return label for the shipment and a return number that you must write down clearly on the box. It is important the return number is clearly displayed on the box so that we can identify your return. If this is not the case, we cannot process the return.

Print the email correspondence and also put it in the box. Then you can send back the defective item and we do a thorough quality control.


How do I return jewelry?2018-04-12T12:07:18+01:00

If the composite jewelry you received does not meet your expectations – for whatever reason – it can always be returned, with the exception of jewelry that was custom made. You send the jewelry back in the following way:

 

Step 1: Send an email to customer service via the email address info@lienhereijgers.be and clearly state the number of the delivery note, the item number, and the reason why you want to return the jewelry. We will answer your email as soon as possible and provide you with a return number.

 

Step 2: Ship the jewelry to the following address:

 

Lien Hereijgers

Turnhoutsebaan 9

2100 Deurne

Belgium

 

You will receive a return label for the shipment and a return number that you must write down clearly on the box. It is important the return number is clearly displayed on the box so that we can identify your return. If this is not the case, we cannot process the return and the jewelry cannot be refunded.

 

Print the email correspondence and also put it in the box. Then you can return the jewel and we do a thorough quality control.

 

Step 3: After we receive your return, we will exchange the item, send you a gift voucher or refund the money to your account.

 

  1. Exchanging the size
  2. You have tried on the jewelry and love it, but it’s too big or too small. If your preferred size is still available, you can exchange the jewelry. We will send you a ticket for a free return shipment. Please note: the shipping costs for returns are not refundable if the jewelry was purchased at a discount (promotion/sales/outlet).

 

  1. Voucher
  2. If – for any reason – you are unhappy with your purchase, it does not meet your expectations or it is too big or too small and your size is not in stock, you can then opt for a voucher. We will send you a label for free return shipment. Please note: the shipping costs for returns are not refundable if the jewelry was purchased at a discount (promotion/sales/outlet).
  1. Money back
  2. If you are unhappy with your purchase (this also applies to jewelry purchased in promotion/sales/outlet) and it does not meet your expectations, then you are responsible for the costs of return shipment.
  3. If you have purchased the jewelry with a gift voucher, you can only get a voucher in return. Jewelry that was custom made for you cannot be exchanged.
Return policy2018-04-12T12:07:39+01:00

We always strive for sustainable jewelry that you can enjoy for a long time. We want you to be  100% satisfied with your Lien Hereijgers jewelry. Therefore, once you have received your order, check the quality of the jewelry. If your ring, bracelet, necklace or pair of earrings is damaged, we will gladly replace the jewelry or refund your money.

If you are not satisfied with your jewelry – for whatever reason – you can return your undamaged and unused jewelry.

In most cases, jewelry that was custom made for you on order cannot be exchanged. If you ordered custom made jewelry and you are not completely satisfied, then send us an email via info@lienhereijgers.be  and we will look for a solution.

Does my jewelry come with a warranty?2018-04-12T12:08:10+01:00

We do our very best for our sustainable and high-quality jewelry to reach you in perfect condition. However, sometimes things can go wrong, even if not right away. Do not hesitate to contact us, preferably by email, with a photo of the detail that is broken and a copy of the guarantee certificate with date.

Possible complaints:

  • Discoloration: exposure to moisture and/or water and sunlight may discolor silver and gold jewelry.
  • Damage: even if you take great care of your jewelry, there is always a chance that you accidentally damage the jewelry while wearing it, creating scratches or dents on the surface, for example.
  • Broken or defective: a broken chain or deformation of the brass.

Of course, we want you to enjoy your jewelry for as long as possible. That is why we offer you the following solutions:

  • Cleaning: the greyness disappears and your jewelry will shine again.
  • Polishing: can remove scratches.
  • Replating: various items of jewelry by Lien Hereijgers are made in rhodinized-plated brass with a layer of (sterling) silver, rose gold or gold. Despite the high quality of this technique, the plated layer can become thinner due to wear and the core material can even become visible on the surface.
  • Repair: if a necklace or other piece of jewelry breaks, we can repair it.

Except for replating, the above options are free in most cases. You only have to take the shipping costs into account.

At Lien Hereijgers, we strive a sustainable approach to design, creation and the relationship with our customers. That is why we always ask you to send photos so that we can make a correct assessment of the necessary repairs and can communicate possible costs in advance. That way everything is always clear to everyone.

Can I use a gift voucher to purchase items online?2018-04-12T11:28:59+01:00

Did someone spoil you with a gift voucher? Congrats! Each paper and digital gift voucher has a unique code, which you can enter at checkout. The value of the gift voucher is automatically deducted from the total amount.

Can I use multiple gift vouchers or promotional codes to pay for my online order?2018-04-12T11:29:47+01:00

No, you can only use one gift voucher or promotional code per order.

What payment methods do you accept?2018-04-12T11:30:14+01:00

Currently, we accept the following payment methods: credit card, Belfius Pay Button, iDEAL, KBC Payment Button, Bancontact and SOFORT Banking. You can also pay by bank transfer.

What does ‘available via backorder’ mean?2018-04-12T11:30:33+01:00

Most of our silver or plated brass composite jewelry is made by hand and on request. Our stock of bracelets, necklaces, rings and earrings is therefore dynamic. As a result, certain jewelry or sizes can temporarily be out of stock but you can still place your order when ‘available via backorder’ is displayed. When your chosen piece of jewelry or size is not available, we will make it on request. After placing your online order, you will receive an email with the expected delivery date. Please note that you might have to wait a little longer as every piece of jewelry is handmade. But once you have it, you will definitely shine.

How can I check the availability of an item of jewelry?2018-04-12T11:30:58+01:00

Each piece of jewelry has a detail page with a drop down menu displaying the availability of your chosen jewelry in certain sizes and/or colors. The availability is shown as follows:

  • In stock: this piece of jewelry can be purchased immediately and will be shipped within 1-3 business days.
  • Sold out: the piece of jewelry is no longer available.
  • Available via backorder: the requested piece of jewelry is not in stock but you can backorder the item in the desired color and size. The jewelry will be handmade especially for you.  
How do I place an online order?2018-04-12T11:37:19+01:00

Add the jewelry you wish to order to your shopping cart in our online shop and go to checkout. Once you have entered the necessary information and placed your order, the countdown to the moment your Lien Hereijgers jewelry lands on your doorstep begins.  

What makes the composite jewelry by Lien Hereijgers so unique?2018-04-12T11:26:04+01:00

Not only are the items unique in their modest yet powerful visual language, they are that bit extra special through the use of composite. Subtle or striking, the sustainable jewelry by Lien Hereijgers is made to make a statement that suits you.

What does the brand Lien Hereijgers represent?2018-04-12T11:27:00+01:00

Our in-depth knowledge of traditional and modern jewelry techniques results in unique and sustainable jewelry that radiate pure individuality. We consciously choose to offer our composite jewels online so our statement jewelry is not only affordable but also widely available.  

Veel gestelde vragen

Wij geloven in onze producten en de waarde van de tevredenheid van onze fans en klanten.

Bent u niet helemaal tevreden over uw Lien Hereijgers juweel? Contacteer ons!
We zullen steeds ons best doen om een zo goed mogelijke tegemoetkoming te bekrijgen.

Als u niet helemaal tevreden bent over uw aankoop bij Lien Hereijgers, kan u het binnen de 14 dagen terugsturen en u ontvangt uw geld volledig terug! Lees onder rubriek Garantie en Retouren hoe u de producten terug stuurt.

Contact Info

Turnhoutsebaan 9, 2100 Deurne

Phone: +32 (0) 478 57 25 26